Compudata Systems core business has centered on building exceptional workstations and servers while providing affordable IT services to business since 1995. All servers and workstations are custom configured and manufactured to match customer needs exactly. Through direct sales and a dedicated network of resellers across the nation, Compudata has an install base of thousands of systems sold to educational, government and small business/commercial customers across Canada.

Compudata understands that customers and resellers choose the solution provider they deem best. Compudata’s mission, simply stated, is to be that best choice.

Customer Service

Compudata Systems believes that customer service is not a department ... it is an attitude. It is the core motivation and central philosophy that all Compudata employees hold.

When working with Compudata you will notice the little things that make for a great customer service experience. When you call Compudata, the person that answers the phone will do their best to help you, or find the best person able to help. We have the expectation that we will resolve or set in motion a resolution during your first phone call. We do have some services, like our web store, that generate automated email messages. Feel free to respond to these with questions, and your email will be directed to a Compudata representative, who will do their best to answer your questions.

As a reseller, Compudata acts as an agent or authorized representative for its clients. During issue resolution we contact manufacturers on behalf of our clients, working through resolutions with manufacturers of defective products and services. During this process Compudata representatives try to make our client’s experience as seem-less as possible. Compudata works hard to ease issue resolution for our clients. Behind the scenes Compudata representatives make multiple phone calls, and countless emails on behalf of our clients. Services such as provision of loaner equipment, negotiating hardware upgrades, or getting quick replacements, ease the process of issue resolution for our clients.

Initiated by one phone call or one email, Compudata employees work tirelessly until our clients are satisfied.

Warranty Philosophy

Since inception, Compudata Systems has always had a three year Warranty on all of it’s recommended systems.  Over time our three year warranty has evolved and matured for the better.  From it’s beginnings as an industry standard, 3 Year Limited Warranty, Compudata’s standard warranty has changed into an industry leading 3 Year Complete Warranty, at no added cost.

Many of our clients have special needs when it comes to Warranty Services.  In our efforts to be the best choice for our clients, Compudata Systems provides custom Warranties for our clients.  For example, some clients have an Advanced Replacement Warranty. Other clients have authorization to provide Warranty Service for systems provided by Compudata.  These clients are provided with onsite hardware spares to facilitate quick response times.

Compudata believes that quality service is a requirement when recommending quality systems for our clients.

Quality Control

Achieving total customer satisfaction is the foundation of Compudata’s meticulous Quality Control procedures. All systems include only new components, undergo at least forty-eight hours of “burn in” time, and are subject to software and hardware testing protocol that include over a hundred individual system checks to ensure consistency.  Compudata continuously improves and further develops quality control procedures.  All systems are completely inspected by Compudata Systems and also undergo inspection by the Electrical Safety Authority as required on our premises in London.

Quality Focus:

• Customers' Needs and Expectations
• Customer Communication and Total Customer Satisfaction
• On-Time Delivery and Customer Support
• High Quality Performance and Defect-Free Products
• Cost-Effective Operations and Processes
• Continuously Making Improvements to Processes